If a Techsupport Time Range is supplied, it trims logs based on the ‘last file modification’ timestamp and NOT based on the timestamps within the logfile itself. This severely impacts the ability of TAC to provide a timely RCA. If there is excessive log churn, doing so may result in a loss of logs. Note: Do not specify a TechSupport Time Range unless explicitly asked to by TAC. TAC engineer would be able to move the files from intersight to the TAC case for analysis.Once the upload completes, notify TAC that the files are uploaded on intersight.TechSupport files would get uploaded to.Click on "Select Nodes", and chose the node/s.Enable Checkbox for "Auto Upload Log Files".Navigate to: Nexus Dashboard > Admin Console > Services > Open "Nexus Dashboard Insights" > Troubleshoot > Log Collector.To use this method, your ACI Fabric must be connected and claimed on Intersight via Nexus Dashboard: Nexus Dashboard Insights. Trigger & Upload to Intersight via ND - Nexus Dashboard Insights Click on "Upload" - for each device's TechSupport Bundle.In "Job Details" Page, under Logs table, you file find "Cloud" Column.Once the Job Status is "COMPLETE", click on "View Details".Select the node(s), then click "Collect Logs".Navigate to: APIC > Apps > Installed Apps > open NICC app > TAC Assist > click on "Begin".
To use this method, your ACI Fabric must be connected and claimed on Intersight via the the APIC: Nexus Insights Cloud Connector app. Trigger & Upload to Intersight via APIC - Nexus Insights Cloud Connector App The TAC engineer on that SR to can then trigger the generation and upload or additional TechSupports for any other connected devices via Intersight. Note: If your ACI Fabric is connected and claimed via Intersight, Tech Support generation and upload to the TAC SR for the Serial Number provided during case open is automated.
On-Demand Techsupport from src node (where the src endpoint is connected).If APICs are diverged and on-demand techsupport collection fails, collect "Techsupport Local" Additional faults,events,audits via TacOutput.On-Demand Techsupport from nodes with upgrade issue.Table 1: Logs/Show tech collection matrix Issues Background Informationįor a quick reference on what data to gather before opening a TAC case, refer to Table 1. This document describes the various logs and outputs that are required for troubleshooting when working with TAC for ACI.
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